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Faq

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General

Can I return or exchange? plus icon minus icon

All sales are final since every AURORO piece is one of a kind, made to order or vintage. Our number one priority is that you love your jewelry. If you have questions about a piece, please do not hesitate to reach out directly to hello@shopauroro.com. We are always happy to send additional photos and details, or talk through the piece you love.

Are your stones natural? plus icon minus icon

We use only natural stones. Synthetic? Nah, nevah evah.

What kind of Gold do you use? plus icon minus icon

All our pieces are straight up solid 14k gold and 18k is available by request. We try to use recycled gold as much as possible. For non-recycled metal we use gold that is sourced from fair trade, fair mining organizations.

I am unsure of my ring size, how do I figure it out? plus icon minus icon

We recommend going to a local jeweler to get your finger sized. Don’t forget to take notes on your phone to keep for the future.

Can a piece be customized? plus icon minus icon

Hundo P! Send us a note with what you’re thinking at hello@shopauroro.com

What if my piece gets damaged? plus icon minus icon

All AURORO Fine Jewelry is guaranteed on defects in material and workmanship for 30 days after delivery. Normal wear and tear, improper care, or damage resulting from misuse will void this guarantee. If your piece has been damaged and you are interested in repair, please send a photo and description of the damage to hello@shopauroro.com. We will assess the damage and let you know if repair is possible with an estimated cost for repair. We gotchu.

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Returns & Exchange

Can I return or exchange? plus icon minus icon

All sales are final since every AURORO piece is one of a kind, made to order or vintage. Our number one priority is that you love your jewelry. If you have questions about a piece, please do not hesitate to reach out directly to hello@shopauroro.com. We are always happy to send additional photos and details, or talk through the piece you love.

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Shipping

Do you ship internationally? plus icon minus icon

We ship internationally via fully insured USPS International Priority Mail to eligible countries. We are not responsible for any taxes or duties that may be imposed by your local country at the time of delivery and we will not declare a lower value.

When will my order ship? plus icon minus icon

All AURORO pieces are made to order, excluding items in stock and vintage. Our typical production turnaround is 2 - 3 weeks. In stock AURORO pieces will ship in 2 - 3 business days.

Eff! My package was lost, stolen or damaged! plus icon minus icon

Eff! Please file a claim with the shipping carrier first, then shoot an email to hello@shopauroro.com letting us know your order number and your claim number. Once we receive that, we will work together to come to the best resolution.

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Care

Can I sleep in my AURORO jewelry? plus icon minus icon

It is fine jewelry, so taking it off when you go to bed (especially with colored gemstones) is the safest way to ensure your pieces last.

Can I go swimming or to the beach in my jewelry? plus icon minus icon

Chlorine can damage colored stones and excessive exposure to chlorine can attack the alloy mix used to make the gold. Sand can scratch gold and gemstones (except diamonds) and the cold water makes your fingers shrink - better to be safe than sorry!

Anything else I should be aware of? plus icon minus icon

Contact with beauty products, household chemicals and extreme temperatures can damage fine jewelry. Jewelry with gemstones and pearls should be stored separately from other gemstones to avoid scratches. Clean your pieces with a squeeze of dish soap and warm water. Use a soft toothbrush to get to those hard to reach places. Do not use an ultrasonic cleaner with pearls or colored gemstones!